Refund Policy
Last updated: 1 July 2026
The 14-day money-back guarantee
Every paid Depentra plan comes with a 14-day money-back guarantee. If Depentra is not right for your team, request a refund within 14 days of your first payment for that subscription and we will refund it in full: no forms to justify, no retention calls.
Eligibility
- The guarantee applies to the first payment on a new subscription (monthly or annual) for each organisation.
- It does not apply to renewal payments, seat additions mid-cycle, or subsequent subscriptions after a previous refund.
- Accounts in material breach of the Acceptable Use Policy are not eligible.
How to request a refund
Email billing@depentra.comfrom an Administrator account, or open the Billing History section of the Customer Portal and choose "Request refund" against the eligible invoice. Include your organisation name. Nothing else is required.
Processing time and method
Refunds are approved within 2 business days and processed to your original payment method within a maximum of 10 business days, depending on your card issuer or PayPal.
What happens to your account
When a refund is processed, your subscription is cancelled immediately and the account moves to read-only mode. All data is retained for 30 days so you can export it, after which it is permanently deleted. You may downgrade to the free Starter plan within those 30 days to keep working within Starter limits.
Annual subscriptions after 14 days
After the 14-day window, annual subscriptions are non-refundable for the remainder of the term, but you can cancel auto-renewal at any time and retain access until the end of the paid year. In cases of documented billing error or extended service unavailability under our uptime commitment, we will issue prorated refunds or credits regardless of the window.
Contact
Refund questions: billing@depentra.com. We respond within 2 business days.